Return & Refund Policy

At LeJao, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Returns

We accept returns only when the product meets the conditions outlined below.

A return request may be accepted if:

• You received a damaged product.

• You received a defective or non-functional product.

• You received a product different from what you ordered.

• Your order is missing an item.

• The product has a manufacturing defect that was present when received.

To be eligible for a return, you must contact us within 3 days of receiving your order.

The product must be returned in its original condition, including its original packaging, accessories, and any items that came with the order.

Products that have been used, intentionally damaged, modified, washed, or altered after delivery may not be eligible for return.

Unboxing Video Requirement

For damaged, defective, incorrect, or incomplete orders, we strongly recommend recording a clear unboxing video from the moment the package is opened.

The video should clearly show the package, shipping label, and the product inside.

An unboxing video may be required to verify claims involving damaged, incorrect, or missing items.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personal-use, or other reasons.

These may include:

• Used personal-care or hygiene products

• Products that have been opened or used

• Products damaged after delivery by the customer

• Products without their original packaging or accessories

• Clearance or final-sale products, where specifically stated

• Products that are otherwise marked as non-returnable on their product page

Change of Mind

We generally do not accept returns simply because you changed your mind, ordered the wrong product, or no longer want the item, unless otherwise stated on the product page.

Please carefully review the product description, specifications, size, color, and other details before placing your order.

Wrong or Missing Product

If you receive an incorrect or incomplete order, contact us within 3 days of delivery.

Please provide:

• Your order number

• Photos of the received product

• Photos of the packaging and shipping label

• A clear unboxing video, if available

After verification, we may arrange a replacement or another appropriate resolution.

Damaged or Defective Product

If your product arrives damaged or defective, contact us within 3 days of receiving the order.

Do not throw away the product or its packaging until your claim has been reviewed.

After verification, we may offer:

• A replacement product

• A replacement part, where applicable

• A refund, where applicable

• Another appropriate resolution agreed upon by both parties

Return Shipping

If the return is approved because we sent an incorrect, damaged, defective, or incomplete product, LeJao may cover the applicable return shipping cost.

If a return is approved for another reason, the customer may be responsible for the return shipping cost.

Refunds

Once an approved return has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, the applicable amount will be processed using the available refund method.

For Cash on Delivery orders, we may request your bank account, mobile wallet, or other required payment details to process an approved refund.

Refund processing times may vary depending on the payment method and financial institution.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as an incorrect, damaged, defective, or incomplete order.

Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing the order.

Orders that have already been processed, dispatched, or handed over to the courier may not be eligible for cancellation.

Exchange

If an exchange is approved due to an incorrect, damaged, or defective product, the replacement will be subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund or replacement with another available product where appropriate.

How to Request a Return

To request a return or report a problem with your order, contact us through our official customer support channel.

Please include:

Order Number:
Customer Name:
Phone Number:
Reason for Return:
Photos/Videos of the Product:

Our support team will review your request and provide further instructions.

Important Notes

• Return requests must be submitted within 3 days of delivery unless otherwise stated.

• Products must be returned in the condition required for the applicable return.

• We reserve the right to reject returns that do not meet the conditions of this policy.

• Refunds and replacements are subject to verification and product availability.

• Please keep your order packaging until you are satisfied that there is no issue with your purchase.

• This policy may be updated from time to time without prior notice.

Contact Us

If you have any questions about our Return & Refund Policy or need help with an order, please contact us through the contact information provided on our website.

LeJao
WhatsApp: [03336052850]