Terms of service

Terms of Service

Welcome to LeJao. These Terms of Service govern your use of our website and your purchase of products from our store. By accessing or using our website, you agree to be bound by these terms.

Please read these Terms of Service carefully before using our website or placing an order.

1. General Information

LeJao operates this online store to provide customers with access to our products and services.

Throughout these terms, the words “we,” “us,” “our,” and “LeJao” refer to LeJao. The words “you” and “your” refer to the customer or website visitor.

By using our website, you confirm that you are legally capable of entering into an agreement under applicable law.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.

  • Product packaging may vary from the images shown.

  • Minor differences in size, shape, color, or appearance may occur.

  • Product availability may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

3. Prices

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to modify prices, discounts, promotions, or offers at any time.

The price applicable to your order will generally be the price displayed at the time you place the order, subject to any obvious pricing errors.

Shipping charges, where applicable, may be displayed separately during checkout.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation through the contact information you provided.

An order may be cancelled or declined if:

  • The product is unavailable.

  • We identify an error in the product information or price.

  • The order appears fraudulent or suspicious.

  • The customer provides incorrect or incomplete information.

  • We are unable to verify the order.

  • Circumstances beyond our reasonable control prevent fulfillment.

If we cancel an order that has already been paid for, any applicable refund will be processed using the available refund method.

5. Customer Information

You agree to provide accurate, complete, and current information when placing an order.

This may include:

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • City

  • Payment information, where applicable

You are responsible for ensuring that the information provided is correct.

LeJao is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

6. Cash on Delivery Orders

Where Cash on Delivery (COD) is available, customers are expected to accept and pay for their orders upon delivery.

We may contact customers to verify COD orders before dispatch.

Repeated refusal of COD orders, providing false information, or placing fraudulent orders may result in restrictions on future orders.

7. Shipping and Delivery

We make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed on our website.

However, delivery times may be affected by:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect customer information

  • Remote delivery locations

  • Unexpected operational issues

  • Other circumstances beyond our control

Estimated delivery times are not guaranteed unless explicitly stated otherwise.

Once an order has been handed over to the courier, delivery is also subject to the courier's procedures and service availability.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Products may only be eligible for return or refund when they meet the applicable conditions described in our Return & Refund Policy.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Images

  • Graphics

  • Videos

  • Website design

  • Text

  • Icons

  • Page layouts

is owned by or licensed to LeJao, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our website content without prior written permission.

10. Prohibited Uses

You agree not to use our website or services for unlawful or unauthorized purposes.

You must not:

  • Violate applicable laws or regulations.

  • Attempt to gain unauthorized access to our website or systems.

  • Submit false or misleading information.

  • Place fraudulent or unauthorized orders.

  • Interfere with the security or operation of our website.

  • Upload malicious software or harmful code.

  • Copy or misuse our website content.

  • Use our website to harm or defraud other users.

We reserve the right to restrict or terminate access to our website or services where we reasonably believe these terms have been violated.

11. Third-Party Services

Our website may use third-party services, including payment providers, courier companies, analytics services, advertising platforms, or other service providers.

Third-party services may have their own terms and privacy policies.

LeJao is not responsible for the independent policies, practices, or availability of third-party services.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available without interruption

  • Error-free

  • Secure from every possible threat

  • Free from technical issues

We may temporarily suspend, modify, or discontinue portions of the website for maintenance, updates, security, or other operational reasons.

13. Limitation of Liability

To the extent permitted by applicable law, LeJao will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical problems, third-party service interruptions, or events outside our control.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Accuracy of Information

We do our best to provide accurate information on our website. However, occasional typographical errors, pricing errors, product information errors, or technical inaccuracies may occur.

We reserve the right to correct such errors and update information without prior notice.

15. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any updated version will be published on this page. Your continued use of our website after changes are posted means that you accept the updated terms.

16. Privacy

Your use of our website may involve the collection and processing of certain information.

Please review our Privacy Policy to understand how we collect, use, store, and protect customer information.

17. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws and regulations of Pakistan, unless otherwise required by applicable law.

Any disputes will be handled in accordance with applicable legal requirements.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

LeJao
WhatsApp: [03336052850]

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.