Shipping policy

Shipping Policy

At LeJao, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Locations

We currently offer delivery across Pakistan.

Orders can be delivered to most cities and areas serviced by our courier partners.

Some remote or restricted areas may have limited delivery availability or longer delivery times.

2. Order Processing

Orders are generally processed within 1–2 business days after they are placed.

For Cash on Delivery (COD) orders, we may contact you to confirm your order and delivery details before dispatch.

Orders are not normally processed or dispatched on public holidays.

During sales, promotions, or periods of unusually high order volume, processing may take longer than usual.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

Major Cities: 2–5 business days
Other Areas: 3–7 business days
Remote Areas: 5–10 business days

These are estimated delivery times and are not guaranteed.

Delivery may take longer due to circumstances beyond our control, including courier delays, weather conditions, public holidays, strikes, incorrect addresses, or other unforeseen circumstances.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout.

Shipping fees may vary depending on:

  • Delivery location

  • Order size or weight

  • Courier service

  • Current promotions

  • Free-shipping offers

From time to time, we may offer free shipping promotions or reduced shipping charges.

Any applicable shipping offer will be clearly communicated on our website.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

If COD is selected, you are required to pay the full order amount to the courier at the time of delivery.

We may contact you by phone or WhatsApp to confirm your order before dispatch.

Please ensure that someone is available at the delivery address to receive and pay for the order.

6. Order Tracking

Where tracking information is available, we may provide the tracking details after your order has been dispatched.

You can use the tracking information to monitor the progress of your shipment through the applicable courier service.

Please allow some time for tracking information to become active after the parcel is handed over to the courier.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Please carefully check your:

  • Full name

  • Phone number

  • House/Street address

  • Area

  • City

  • Any other required delivery information

LeJao is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

8. Failed Delivery

A delivery may fail if:

  • The customer is unavailable.

  • The phone number is unreachable.

  • The delivery address is incorrect or incomplete.

  • The customer refuses to accept the parcel.

  • The courier is unable to access the delivery location.

  • The customer does not respond to the courier.

If a parcel is returned to us because of a failed delivery or refusal, additional shipping or re-delivery charges may apply if the customer requests the order to be shipped again.

9. Delayed Orders

Although we work with courier partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • High order volumes

  • Weather conditions

  • Public holidays

  • Courier operational issues

  • Road closures

  • Security restrictions

  • Remote-area delivery

  • Incorrect customer information

  • Other circumstances outside our reasonable control

If your order is significantly delayed, please contact our customer support team with your order number.

10. Damaged Packages

If your package appears visibly damaged when delivered, please inspect it carefully before accepting it where possible.

We strongly recommend recording an unboxing video from the moment you open your package.

If the product inside is damaged, contact us within 3 days of receiving the order and provide your order number along with clear photos/videos of the package and product.

For more information, please review our Return & Refund Policy.

11. Multiple Products in One Order

If you purchase multiple products, we may ship them together or separately depending on product availability, warehouse processing, packaging requirements, or courier arrangements.

If your order is shipped in multiple packages, you may receive separate tracking information.

12. Order Changes

If you need to change your delivery address or other order details, contact us as soon as possible after placing your order.

Once an order has been processed or dispatched, we may not be able to make changes.

13. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests may not be accepted once the order has been processed, dispatched, or handed over to the courier.

For more information, please review our Terms of Service and Return & Refund Policy.

14. Contact Us

If you have questions regarding shipping or need assistance with your order, please contact us:

LeJao
WhatsApp: [03336052850]

Please include your order number when contacting us about an existing order.

Important Note

By placing an order through our website, you acknowledge that delivery times are estimates and may vary depending on the destination and circumstances affecting the courier service.

We appreciate your patience and understanding and will always do our best to ensure your order reaches you safely and as quickly as possible.